RETURNS AND REFUNDS
Our policy lasts 30 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
ELIGIBILITY – APPAREL
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.
We will credit your account when any one of the following occurs:
- Low-quality print: the print washes away after a few cycles in the washing machine.
- Printing error: the design printed is materially different from the order and artwork specifications provided to us.
- Missing garments: one or more garments are missing from the order.
WRONG ITEM(s) RECEIVED
Orders that are placed in error by the customer will NOT be eligible for refunds or exchanges. Please review your order before you check out to ensure your order is correct.
We will gladly, replace/refund orders that have been sent but are incorrect due to our own error.
FILING A CLAIM
To file a claim, contact us here and include your order number.
If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.
RETURNS WITHOUT CAUSE
Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.
Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.